Communications is one of the most important of the support services contained within police departments. It is the division responsible for maintaining the vital link between the public and the Police Officers in the field. Police Communication Specialists, also known as Dispatchers, handle many types of calls and situations daily, from requests for information to emergency or critical incident. The Dispatcher provides a necessary, indispensable function for the public and the Police Officer alike. All BPD dispatchers are E911 certified.
TYPES OF CALLS
At the Braintree Police Department the Communications Division receives thousands of calls a year. Many of these calls are simple requests for directions, phone numbers and referrals that are handled directly by the Dispatcher, or referred to other departments for assistance.
Hundreds of other calls result in "calls for service" which require either a Police Officer's response or other action which needs to be documented. The Dispatcher also receives the incoming emergency calls of an emergency nature which require the Dispatcher's greatest skills, training, and level-headed thinking to be utilized.